BHADRADRI HOTELS Hotel Management System Features Guide

Welcome to the comprehensive features guide for BHADRADRI HOTELS. This software is designed for hotel owners, front-desk teams, housekeeping staff, service staff, and accountants.

Unified Login Interface

The system uses a single login portal for all internal users. After entering email and password, each user is redirected to the panel that matches their assigned role.

Role-Based Access

Supported operational roles include Hotel Admin, Manager, Front Desk, Housekeeping, and Service Staff. Permissions are enforced at page level so each user sees only the tools they need.

Core Platform Scope

The product combines online booking, hotel operations, GST billing, guest service requests, role-based dashboards, accounting, notifications, and subscription management in one platform.

Public Website & Online Booking

This section explains the public-facing side of the software used by hotel owners and walk-in or online guests.

Public Hotel Discovery

Visitors can browse listed hotels by city and property type, review room availability, and view pricing before starting a booking.

Online Room Booking

Guests can choose check-in and check-out dates, select room packages, submit guest details, and generate a booking record with tax calculation and payment collection options.

Hotel Registration

New hotel owners can register their property from the public website and create the first admin account for their hotel.

Hotel Admin & Manager Panel

The hotel operations dashboard is designed for daily control of rooms, bookings, staff, and billing.

Live Dashboard

Hotel admins and managers get live room status, occupancy, check-ins, check-outs, revenue summaries, and recent bookings in one view.

Room & Inventory Setup

Admins can configure room types, rooms, online availability, services, QR codes, and operational settings for the property.

Subscription & Property Settings

The hotel panel includes branding, GST settings, timing rules, online payment setup, logo upload, and billing renewal functions.

Front Desk Panel

The front-desk workflow is built for fast guest handling from arrival to checkout.

Booking Creation & Search

Front-desk staff can create walk-in bookings, search existing guests, assign rooms, choose pricing packages, and manage stay details.

Check-In & Stay Management

At check-in, staff can update guest details, record payments, confirm room occupancy, and keep the booking synchronized with hotel operations.

Checkout, Invoice & Payments

The panel supports billing, final settlement, receipts, invoice generation, and payment tracking through cash, UPI, bank transfer, card, and Razorpay flows.

Housekeeping Panel

Housekeeping users receive an operations-focused view instead of the full admin dashboard.

Task-Based Workflow

Staff can focus on dirty, maintenance, occupied, and available rooms without distraction from accounting or management modules.

Cleaning & Inspection Status

The system supports housekeeping tasks such as checkout cleaning, daily cleaning, deep cleaning, inspection, and maintenance routing.

Room Status Visibility

Room state changes help housekeeping coordinate directly with front desk so room turnover is visible across the hotel in real time.

Service Staff Panel

Service staff use a focused workflow for guest requests and service fulfillment.

Guest Request Handling

Service staff can manage incoming room-service style requests raised from guest QR pages or internal hotel operations.

Priority & Status Updates

Requests can be tracked through pending, accepted, in-progress, completed, and related service statuses to maintain visibility.

Chargeable Services

When required, services can be recorded as chargeable so the billing team can include them in settlement or folio workflows.

Guest QR & In-Room Service

Guests can interact with the hotel without visiting the reception desk for every request.

In-Room QR Service Requests

Each room can have QR-based service access that lets checked-in guests submit housekeeping, food, laundry, maintenance, and amenity requests.

Live Guest Convenience

The guest interface can show room number, current stay context, approximate bill visibility, and floor-specific Wi-Fi credentials where configured.

Notification Routing

Every submitted request is turned into an operational record and notification so hotel staff can respond quickly.

Accounts & Finance Module

The software includes a broad accounting area designed for hotels that want operational and financial tools in one place.

Daily Accounts

Users can work with receipts, payments, day book, cash book, bank book, sales, purchases, expenses, incomes, and subscription expenses.

Masters & Ledgers

The system includes customers, suppliers, workers, inventory, bank accounts, item master, and related operational finance screens.

Reports

Balance sheet, trial balance, profit and loss, worker logs, and other reporting tools help management review financial position and internal activity.

Reports, Notifications & Security

Reporting and internal protection mechanisms support hotel operations, finance, and day-to-day management.

Notifications & Activity Logs

Important actions are logged, and the system can create notifications for bookings, service requests, and administrative events.

GST & Indian Business Support

The platform is built around Indian hotel operations with INR formatting, GST helpers, SAC handling, and date/time conventions aligned to local usage.

Security Features

Session hardening, role-based authorization, CSRF protection, prepared statements, login lockouts, and output escaping are included in the shared application layer.